Policies

The Way We Use Information:

We use the information you provide about yourself when placing an order to complete that order, which includes sending you order confirmations, shipping notices, and contacting you if we have any questions about your order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards so you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use minimal identifying information for the customer testimonials we receive. This includes first name, city, and state. When we choose a testimonial to be shared, we contact the customer first for explicit permission to post the comments and identifying information. You will always have the ability to choose to keep your testimonial private. We appreciate your feedback.

You can register with our website if you would like to receive regular coupons as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form, or opt in to receive this information during the checkout process. You may opt-out of email newsletters and promotions at any time, through the link provided in the email, or by logging into your account. Please allow up to 10 days for your information to be removed.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

We may contact you by mail to provide you with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by writing to us at the address provided below.

Total Fan Gear

PO Box 19711

Greensboro NC 27419

We will share required information to the necessary government law enforcement agencies in the course of an investigation, as required by law. When permissible, we will inform you that we are providing this information.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without notifying you of our intent beforehand, and also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Return Policy:

We trust you will be totally satisfied with your Total Fan Gear purchase. However, should you decide the merchandise is not satisfactory, our easy return policy is stated below. The packing slip will contain detailed instructions for returning an item. Here are the simple steps to follow:

• 1. Merchandise must be returned within 15 days of original purchase.
• 2. There is a 20% restocking fee for all returned items
• 3. Customer will pay for the return shipment of items.
• 4. Returns must include a receipt and the items must be in original condition, including tags and labels.
• 5. Please refer to your packing slip for detailed return information.
• 6. Pack the item securely in the original package, if possible.
• 7. All products must be returned in good condition, in original packaging (whenever possible), and with all paperwork, parts and accessories to ensure full credit.
• 8. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.  Shipping and handling fees are not refundable unless the shipping cost of the return is a result of a manufacturer error or a shipping error on our part.
• 9. For your protection, we recommend that you use Fed-Ex or Insured Parcel Post for your return.

Once we receive the returned merchandise, we will credit your account within 10 business days.

Security Policy:

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.